Exchange, Return, and Refund Policy
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General Conditions
Our goal is to ensure your complete satisfaction when shopping on our website. If, for any reason, you are not satisfied with the product purchased, we offer the possibility of exchange, return, or refund as described below. To ensure the process is quick and efficient, please read our policy carefully.
2. Timeframe for Exchanges and Returns
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Exchange Due to Defect or Damage: If the product shows a manufacturing defect or was damaged during transport, you have 30 calendar days from the date of receipt to request an exchange or return.
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Exchange Due to Dissatisfaction or Change of Mind: If you wish to exchange or return the product for any other reason, such as dissatisfaction or change of mind, the timeframe for requesting this is 7 calendar days from the date of receipt
3. Conditions for Exchange and Return
To qualify for an exchange or return, the following conditions must be met:
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The product must be in its original packaging, with all accessories, and show no signs of use.
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The product must be accompanied by the purchase invoice.
4. Procedure for Exchange and Return
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Request: To request an exchange or return, contact our customer service team via email at sacnanofilme@gmail.com or phone providing your order number and the reason for the request.
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Product Shipping: After the request is approved, you will receive instructions on how to send the product back. The shipping cost for the first exchange or return will be covered by us, except in cases of dissatisfaction or change of mind, where the shipping cost will be the customer's responsibility.
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Product Inspection: Once the product is received at our distribution center, it will undergo a quality inspection that may take up to 5 business days. If the product does not meet the mentioned conditions, it will be returned to the customer without prior notice.
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5. Refunds
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Credit Card: In cases of refunds, the amount will be credited back to the credit card used for the purchase. The time for the refund to appear on your statement may vary depending on the card issuer.
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Store Credit: In some situations, such as customer preference, the refund may be issued as store credit to be used on our website.
6.Products on Sale
For products purchased on sale, the same exchange and return conditions apply, based on the amount paid by the customer, not the original price of the product.
7. Final Considerations
We reserve the right to modify this policy at any time without prior notice. The latest version will always be available on our website. For any questions or further information, our customer service team is available to assist you.